Registered mail: 3–8 weeks.

FedEx: 3–7 working days.

Shipping cost varies by destination and is shown during checkout.

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If a shipment does not arrive within the expected delivery time, Tairus will request a search and refund through the carrier. After non-delivery is confirmed, the order can be refunded or re-shipped.

The customer is responsible for import duties, taxes, carrier fees and customs charges.

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A refused package returned to Tairus is treated as a return and may incur the charges described in the return policy.

Returns are accepted within 14 days of receiving the item.

Returns are not accepted for stones attempted to be set, made-to-order stones, personalised jewelry, or rough material that has been cut, attempted or damaged.

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Please contact Tairus for return authorisation and instructions before returning merchandise. Return postage is the customer’s responsibility.

A 25% restocking fee applies where stated in the official policy, including refused deliveries. Original postage and applicable customs costs may be deducted.

Stone color can appear different on each screen. Slight variations in color, shade or hue are not grounds for return.

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All shipments are insured. Claims for non-delivery are handled through the shipping carrier before a refund is issued.