Company Frequently Asked Questions

What can I call a “Created” gem?


Federal Trade Commission has a clear definition of what can and what can not be called a “Created” gem. The FTC states "essentially the same optical, physical, and chemical properties as the stone named. A created gem is not the same as an imitation stone or nano stone (which is glass).




Does Tairus produce all of its gems or buys some to re-sell?


Yes, Tairus produces all created emeralds in colombian and regular color by hydrothermal process, and our created Alexandrite is grown by pulled process.




How can I tell the difference between a Tairus Created Gem and a natural stone?


Only a trained gemologist, after a in-depth examination, using advanced gemological equipment, can tell the difference. You can e-mail us for recommended labs in your area.




What is the difference between a Tairus Created Gem and a natural gem?


Our gems are grown by men, while natural gems are found by men; a created gem is also significantly less expensive. That is all.




How can I buy a Tairus Created Gem?


Visit our online shop or for any other inquiries please contact us.




Do we ship internationally?


Yes, we can ship to almost every country. If we are not able to ship to your particular country, we will issue an automatic refund.




How long does shipping usually take?


We can ship by two carriers, either by Thai post or FedEx. Due to the global pandemic, Thai post can take between 2-12 weeks. Packages sent through Thai post have inconsistent and long deliveries. However, to ship faster and more reliably, we recommend shipping by FedEx. Fedex takes 3-5 business day.




What payment method do we accept?


Our online shop only accepts PayPal transactions to our company account, which can be made at checkout. To wire bank transfers, you will need to make wholesale purchases above $2,000 USD.




Does Tairus Created Gems come with warranty?


Yes, we guarantee our stones for a lifetime warranty for the color and quality of our stones. However, we can not accept returns according to our shipping/returns policy.





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